The Awning Place

Pre-Pay Policy

We have a "Pre-Pay Policy" to protect ourselves from fraudulent orders and to purchase materials required to custom fabricate each order. All credit cards will be charged 24-72 hours after an order is placed.

Cancellation Policy

All cancellations must be made within 72 hours of placing an order. Customer must contact us directly either by phone: (714) 632 3303 or email: sales@theawningplace.com.

Returns Policy

All awning and canopy products sold on The Awning Place are custom fabricated based upon specific and unique selections. As a result, The Awning Place does not offer product returns or refunds after the initial 3-day (72 hour) Cancellation Period. Please verify that your color selections are correct, and your measurements and options are accurate before and when placing an order.

Only defective units or units damaged caused during freight will be exchanged. Damaged freight (e.g. crushed or torn boxes, broken or torn materials) must be documented with the freight carrier at the time of delivery. Failure to report freight damage to the freight carrier at the time of delivery will eliminate the possibility of customer compensation for freight damaged products. Damages due to misuse, carelessness or incorrect installation are NOT covered.